RETURNS

The United Kingdom’s Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and in a sale-able condition.

Non-returnable items:
* Used Candles cant be returned
* Used Perfume cant be returned
* Gift cards cant be returned

To complete your return, we require a receipt or proof of purchase. Please email us on [email protected] with your proof and reason for return or exchange.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any postal cost will not be refunded unless error was caused by us. Please make sure you return products to us using Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Damaged Goods

We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please email us within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

Shipping

To return your product and to make arrangements for any returns you should email us at [email protected].

You will be responsible for paying for your own shipping costs for returning your item. Please use Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us. We will not be liable for any returns that are lost in the post. Shipping costs are non-refundable unless error was caused by us.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.